Refund policy
90-Day Return Policy
We want you to feel confident trying Emberdose. If you’re not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.
To be eligible for a standard return, your item must be in its original condition and packaging, and you’ll need your order number or proof of purchase.
To start a return, contact us at support@emberdose.com with your order number and the reason for your return.
Once your return request has been approved, we’ll provide you with return instructions and, where applicable, a return shipping label and the appropriate return address.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
For any return-related questions, contact us at support@emberdose.com.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@emberdose.com with your order number and, if possible, photos of the issue.
We’ll review the situation and work to make it right.
Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for physical return once opened or used.
This may include:
- Opened or used consumable products
- Products with damaged or missing original packaging
- Gift cards
- Personalized or custom products
- Items marked as final sale
If you are unsure whether your order is eligible for return, please contact support@emberdose.com before sending anything back.
Your eligibility for a refund under our 90-Day Satisfaction Policy may be different from whether a physical product can be returned. Please contact our support team so we can review your individual order.
Exchanges
We currently do not process direct exchanges.
The fastest way to receive a different product is to request a return for the original item and, once approved, place a new order for the item you would like.
European Union — 14-Day Cooling-Off Period
If your order is delivered within the European Union, you may have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and any legally permitted exclusions for sealed, hygiene-sensitive, or consumable products once opened.
Eligible products must be returned in their original condition and packaging, together with proof of purchase.
This statutory right is separate from Emberdose’s 90-Day Return Policy.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
For questions about returns, refunds, damaged orders, or your eligibility under our 90-Day Return Policy, contact:
Emberdose Customer Care
Email: support@emberdose.com