Terms of service

OVERVIEW

Welcome to Emberdose.

The terms “we,” “us,” and “our” refer to Emberdose. Emberdose operates this website and online store, including all related information, content, features, tools, products, and services offered to you through the site (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our website or purchasing from Emberdose. By visiting, browsing, interacting with, or purchasing through our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence.

To browse our store or purchase products, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs through your account.

You may not sell, transfer, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products as accurately as possible.

However, colors, packaging, appearance, size, or other product details may appear differently depending on your device, display settings, or updates to our packaging and product design.

We do not guarantee that product appearance on your screen will exactly match the physical product you receive.

Product descriptions, formulations, packaging, pricing, and availability may be changed at any time without notice.

We reserve the right to discontinue products or limit quantities offered to any customer, geographic region, or jurisdiction.

SECTION 3 — ORDERS

When you place an order with Emberdose, you are submitting an offer to purchase.

We reserve the right to accept, reject, limit, or cancel any order at our discretion.

Your order is considered accepted once payment has been processed and we have confirmed the order.

Please review your order carefully before submitting it. We cannot guarantee that changes or cancellations can be made once an order has entered processing.

If we cancel or modify an order, we will attempt to notify you using the email address, billing address, or other contact information provided at checkout.

All returns and refunds are subject to our Refund Policy.

Products purchased through Emberdose are intended for personal or household use and may not be purchased for unauthorized commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, promotional offers, and availability may change at any time without prior notice.

The price charged for your purchase will be the price shown at checkout when your order is submitted.

Unless expressly stated otherwise, listed prices may not include shipping charges, taxes, duties, customs fees, handling charges, or other applicable fees.

Promotional offers may be governed by separate terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide accurate and complete payment, billing, and account information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

SECTION 5 — SHIPPING AND DELIVERY

Delivery dates and shipping times are estimates and are not guaranteed.

Emberdose is not responsible for delays caused by shipping carriers, customs processing, severe weather, incorrect shipping information, transportation disruptions, or other circumstances outside our reasonable control.

Please ensure that your shipping information is complete and accurate before placing your order.

For issues involving lost, damaged, delayed, or incorrectly delivered orders, please contact us at: support@emberdose.com

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, brand names, logos, text, graphics, images, product photography, videos, audio, designs, page layouts, product descriptions, and other materials, are owned by Emberdose, its affiliates, or its licensors and are protected by applicable intellectual property laws.

You may use the Services only for personal and non-commercial purposes.

Without our prior written permission, you may not reproduce, distribute, modify, republish, display, transmit, sell, license, create derivative works from, or commercially exploit any part of the Services.

All rights not expressly granted are reserved.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools, integrations, applications, or services operated by third parties.

We do not control these third-party tools and provide access to them on an “as is” and “as available” basis.

Your use of third-party tools is at your own discretion and risk.

You should review the terms and privacy practices of any third-party service before using it.

Any new features or tools introduced through the Services may also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for reviewing or verifying the accuracy, security, policies, products, or content of third-party websites.

If you leave our Services to access a third-party website, you do so at your own risk.

Any concerns regarding third-party products, services, or websites should be directed to the applicable third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Emberdose is powered by Shopify, which provides technology that allows us to operate our online store.

However, purchases made through our store are transactions directly between you and Emberdose.

Shopify is not responsible for the products purchased from Emberdose or for any loss, injury, claim, or damage arising from your purchase or use of those products.

By using the Services, you acknowledge that Shopify is not the seller of Emberdose products.

SECTION 10 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also collect and process certain information necessary to operate, secure, and improve the Services.

Information may also be processed by third-party service providers that help us operate our store, process payments, fulfill orders, deliver marketing communications, provide customer support, or perform analytics.

Please review our Privacy Policy for more information.

SECTION 11 — FEEDBACK, REVIEWS AND USER CONTENT

If you submit reviews, comments, feedback, photos, videos, testimonials, suggestions, ideas, or other content to Emberdose, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, edit, publish, distribute, and display that content for purposes including operating, improving, and promoting Emberdose.

You represent that:

• You own or have permission to submit the content.
• Your content does not violate the rights of another person or entity.
• Any compensation or incentives associated with your review or submission have been properly disclosed.
• Your content is truthful and does not contain unlawful, defamatory, abusive, misleading, or malicious material.

We may remove or moderate submitted content at our discretion.

You remain responsible for the content you submit.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct such errors, update information, or cancel orders affected by inaccurate information at any time, including after an order has been submitted.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

• Violate applicable laws or regulations.
• Infringe intellectual property or other legal rights.
• Harass, abuse, threaten, defame, or harm another person.
• Provide false or misleading information.
• Transmit spam, phishing messages, malware, viruses, or harmful code.
• Scrape, copy, reproduce, sell, or commercially exploit the Services without permission.
• Collect personal information about others without authorization.
• Circumvent security, access controls, CAPTCHAs, or technical restrictions.
• Interfere with the operation or security of the website.

We reserve the right to restrict, suspend, or terminate access to the Services if we believe these Terms have been violated.

SECTION 14 — AUTOMATED AGENTS

Automated or semi-automated systems, software agents, bots, or AI-based tools that interact with our Services must comply with our technical and access requirements.

Automated systems may not misrepresent themselves as human users, bypass access restrictions, circumvent CAPTCHAs, conceal automated activity, or interfere with security measures.

We reserve the right to limit or prevent automated access to the Services.

SECTION 15 — TERMINATION

We may suspend or terminate your access to all or part of the Services if you violate these Terms or if we reasonably believe your activity may harm Emberdose, our customers, our partners, or the Services.

Obligations and provisions that by their nature should survive termination—including intellectual property, liability, indemnification, governing law, and other applicable provisions—will remain in effect.

SECTION 16 — DISCLAIMER OF WARRANTIES

The information provided through the Services is intended for general informational purposes.

Except where expressly stated otherwise and to the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis.

We do not guarantee that access to the Services will always be uninterrupted, secure, timely, or error-free.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded in your jurisdiction.

SECTION 17 — HEALTH AND WELLNESS DISCLAIMER

Emberdose products are intended for general wellness purposes.

Information available through our website, advertising, social media, packaging, emails, or other communications is not intended to diagnose, treat, cure, or prevent any disease and should not be considered medical advice.

Individual experiences and results may vary.

You are responsible for reviewing product ingredients and directions before use.

If you are pregnant, nursing, taking medication, have a medical condition, have known allergies or sensitivities, or have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

Discontinue use and seek appropriate medical advice if you experience an unexpected or adverse reaction.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Emberdose and its affiliates, directors, officers, employees, contractors, service providers, licensors, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Services or products.

This includes, where legally permitted, loss of profits, revenue, savings, data, or similar losses.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

The source version also contains a broad limitation covering Emberdose, its service providers, Shopify and related parties.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Emberdose, Shopify, and our respective affiliates, partners, officers, directors, employees, contractors, licensors, service providers, and agents from claims, liabilities, damages, or reasonable legal costs arising from:

1. Your violation of these Terms;
2. Your violation of applicable law;
3. Your infringement of the rights of another person or entity; or
4. Your misuse of the Services.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with policies and notices incorporated by reference, constitute the entire agreement between you and Emberdose concerning your use of the Services.

SECTION 22 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights or obligations where permitted by applicable law.

SECTION 23 — GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by the laws applicable in the jurisdiction in which Emberdose’s legal business entity is established, without prejudice to any mandatory consumer protection rights that apply to you.

Any disputes will be handled by courts having appropriate jurisdiction, subject to applicable law.

Important: When you finalize Emberdose’s legal entity, this section should be updated with the exact state/country and governing law.

SECTION 24 — HEADINGS

Section headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be available on this page.

If material changes are made, we may provide additional notice where required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes where permitted by law.

SECTION 26 — CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Emberdose Customer Care
Email: support@emberdose.com