Shipping policy
At Emberdose, we aim to make shipping simple, transparent, and reliable.
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed and payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During product launches, promotions, holidays, or periods of high order volume, processing times may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
Estimated delivery time is:
5–8 business days
Delivery times begin after your order has been processed and shipped.
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, customs processing, or other circumstances outside our reasonable control.
Free Shipping
We offer FREE SHIPPING on orders of $69 or more.
Orders below $69 may be subject to a shipping fee, which will be calculated and displayed at checkout.
From time to time, Emberdose may also offer additional free shipping promotions.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number or tracking link, when available.
Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.
If your tracking information has not updated for several days, contact us at:
Incorrect Shipping Address
Please review your shipping information carefully before placing your order.
If you notice an error in your shipping address, contact us at support@emberdose.com as soon as possible.
We will do our best to update your address before your order ships, but we cannot guarantee changes once your order has entered processing or has been handed to the shipping carrier.
Emberdose is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Delayed Orders
Occasional shipping delays may occur due to carrier disruptions, weather, holidays, high shipping volumes, customs processing, or other circumstances beyond our control.
If your package appears to be significantly delayed, please contact us and we will assist you in reviewing the tracking information.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Around your property or mailbox
- With household members or neighbors
- With your building reception or front desk
- With the shipping carrier
If you are still unable to locate your order, contact us at support@emberdose.com and we will review the situation with you.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos where applicable.
We will review the issue and work to make it right.
International Orders
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also result in additional delivery delays.
Contact Us
For any shipping, tracking, or delivery questions, please contact:
Emberdose Customer Care
support@emberdose.com